Warning: Long blocks of text ahead.
I upgraded my phone to the iPhone 6s for my birthday in December and I decided I wanted a fun new case to go with it. After perusing Pinterest, I had my heart set on a mother of pearl looking case with some dimension and sparkle. I found that the current options on the market for this very specific case style were limited, but I found what I was looking for at Casetify. I had never heard of the company before, but they were all over Instagram, and were even endorsed by some bloggers I follow, so I figured I'd give it a try. As always, this is an honest review - and an FYI, I bought this case with my own $.
First, let me tell you about my experience with actually obtaining the case. I ordered the case January 2. I did not receive the case until February 6 - so it took over a month to get to me. I understand that the holiday times can delay processing and shipping times, but come on. Also, I sent 4 separate emails to their customer service email address AND contact information page and only got "canned" responses that they were busy for the holidays, blah blah. The only way I was able to talk to a real person was by sending them a direct message through Facebook after I had reached my wits end.
Part of the reason that I did send excessive emails (I usually have patience, I promise) is because my item was listed as "printing done" (with no explanation of what that means) for weeks. Then, it was listed as "shipped" for several weeks with a USPS tracking number that led to nowhere. When I realized the tracking number led to nowhere, that's when I started to panic, which led to the excessive emails. So, moral of my story is you can't really trust their "status updates" because they are wrong. If you check out the Casetify Instagram page comments and the Facebook page, you'll see nothing but similar situations to my own. If I had known how poorly rated the customer service was, I may have bought another case. After all, I walked around with my brand new phone totally unprotected for over a month - that's not cool!
Ok, so the customer service sucks, but what about the actual case quality? Well... I bought the Metaluxe style case, which has a few cool features. First, there's the rose gold metal area that surrounds the camera. That's pretty. It also has interchangeable back plates, so if you are into changing your phone case with the change of your mood, this might be a good option for you. Personally, I buy one phone case and stick with it until its time to change out my phone (usually 2 years), but since this particular case was sold in a pack of 3, and I loved all of the plates, I just went with it. In terms of prettiness, this case (and the backplates) take the cake. It truly does remind me of mother of pearl, especially the white backplate. I've gotten compliments almost daily on the black/white one I have on my phone right now.
Ok, but beside being obviously pretty to look at, is the case functional? Yes and sorta no. I've been using the case for about a week and a half now, and I can testify that the case is sturdy and will protect your phone. It has a bumper surrounding the sides, top, and bottom, as well as a small bezel lip on the front to protect the screen. I've dropped my phone on carpet as an experiment and the case didn't fall off or budge at all. Which leads me to the problem: When I tried to remove the case... I couldn't. It's totally stuck on there. I haven't had my boyfriend try to remove it yet but I really couldn't get it to budge. I can probably get the back plate off by sticking a knife or something thin into the small cracks, but I'm lazy. Good that the case is sturdy and stays put - bad for changing out backplates. Also, the opening at the bottom of the case doesn't allow for one of my phone chargers to stick in there (but it's one I bought at a gas station, so its clearly not Apple-approved). 3 out of 4 of my chargers (I keep them all over - don't judge me!) fit the bottom area.
FYI - this particular case/backplate set is listed for a whopping $75! I know, it's crazy. I still can't believe I spent that much on a cell phone case, but it was so pretty. Technically its like 4 cases in one (3 backplates and the black case that it comes with). I also got $10 off because Casetify usually runs a promotion for $10 off a purchase of X amount or more, so I really spent $65 with free shipping.
TLDR (Bottom Line): I probably would not buy from this company again unless they had a unique case design that I could get nowhere else (like the cases here).